For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please Contact Us and we will do our best to help you out.
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
For some shipping companies, it takes 2-5 Business Days for the tracking information to update on the system.
Send us an email to firstname.lastname@example.org Asap so we can correct this before your order ships out. Please include “WRONG ADDRESS” in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand.
Just like if you were to enter the wrong address for your order please send an email ASAP to email@example.com so we can cancel your order for you. Please make the subject of the email “CANCELLATION” so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.
Just send an email ASAP to firstname.lastname@example.org so we can change your order for you. Please make the subject of the email “CHANGE” so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.
This simply means that the order has been processed and shipped, essentially the order has been “Completed” from our end and is now on its way to you!
Our pricing is based on the USD, U.S. Dollar. All payments and private financial details such as credit card numbers are dealt directly by our payment processors to ensure your privacy. Please note when paying by Credit and Debit Card you may receive an international transaction fee from your bank if you are not ordering from Canada, to avoid this simply pay for your order using PayPal.
If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at email@example.com
To contact us right now for immediate assistance please contact us via email with all your order details at firstname.lastname@example.org as fast as possible so that we can attend to your issue in a timely manner.
Due to the high amount of shipments that are sent and delivered in this season, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November and December can take up to 35 business days to arrive. This also has an effect on our refund policy, if orders do not arrive within 45 business days since the shipping date then please enquire for a refund or replacement.